posted 4¼months ago by Natalie2000
© Copyright: Project Management Professional (PMP) Study Guide by Kim Heldman, Sybex Inc., Alameda, CA, USA, 2002, page 238, question 13
Which of the following describes the cost of quality associated with
scrapping, rework, and downtime?
A. Internal failure costs
B. External failure costs
C. Prevention costs
D. Appraisal costs
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