You are installing a new accounting system and have identified several problems and their causes.

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© Copyright: Project Management Professional (PMP) Study Guide by Kim Heldman, Sybex Inc., Alameda, CA, USA, 2002, page 236, question 5
Quality Management

You are a project manager for Fountain of Youth Spring Water bottlers. You are installing a new accounting system and have identified several problems and their causes. You decide to use which of the following flowcharts to diagram the problems’ causes and effects?

A. Decision tree diagram
B. Fishbone diagram
C. Benchmark diagram
D. Simulation tree diagram