posted 10¼months ago by Natalie2000
© Copyright: Project Management Professional (PMP) Study Guide by Kim Heldman, Sybex Inc., Alameda, CA, USA, 2002, page 135, question 2
The theory that 85 percent of the cost of quality is a management
problem is attributed to:
A. Deming
B. Kaizen
C. Juran
D. Crosby
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