posted 2¼years ago by Natalie2000
© Copyright: Project Management Professional (PMP) Study Guide by Kim Heldman, Sybex Inc., Alameda, CA, USA, 2002, page 135, question 2
Cost Of Quality | Crosby | Juran
Three people are responsible for establishing cost of quality theories. Crosby and Juran are two them, and their theories respectively are:
A. Grades of quality, fitness for use
B. Fitness for use, zero defects
C. Zero defects, fitness for use
D. Cost of quality, zero defects
ksee00 (13months ago):
C. Zero defects and fitness of use.. Theorist concepts for quality.
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