How to deal with stakeholder's reaction to changes?

posted 10½months ago by Natalie2000
© Copyright: Project Management Professional (PMP) Study Guide by Kim Heldman, Sybex Inc., Alameda, CA, USA, 2002, page 37, question 32
Managing Stakeholders | Risk Management

Your project involves the research and development of a new food additive. You’re ready to release the product to your customer when you discover that a minor reaction might occur in people with certain conditions. The reactions to date have been very minor, and no known long-lasting side effects have been noted. As project manager you should:

A. Do nothing because the reactions are so minor that very few people will be affected.
B. Inform the customer that you’ve discovered this condition and tell them you’ll research it further to determine the impacts.
C. Inform your customer that there is no problem with the additive except for an extremely small percentage of the population and release the product to them.
D. Tell the customer you’ll correct the reaction problems in the next batch but you’ll release the first batch of product to them now to begin using.