posted 2¼years ago by Natalie2000
© Copyright: Project Management Professional (PMP) Study Guide by Kim Heldman, Sybex Inc., Alameda, CA, USA, 2002, page 36, question 27
Communications Management | Conflicts | Meetings
During your project meeting, a problem was discussed and a resolution to the problem was reached. During the meeting, the participants started wondering why they thought the problem was such a big issue. Sometime after the meeting, you received an e-mail from one of the meeting members saying they’ve changed their mind about the solution reached in the meeting and need to resurface the problem. The solution reached during the initial project meeting is an example of which of the following conflict resolution techniques?
A. Confrontation
B. Forcing
C. Smoothing
D. Storming
george (2¼years ago):
I think it was "smoothing". The solution found was not the best solution, but just the most easy solution to find. And after the meeting it became clear that it's not suitable for some of the project participants.
Illia (2¼years ago):
I think it was Forcing - B.
Since solution was found, but it doesn't fit interests of all i suppose it's not Confrontation and not Storming.
In Case it's Smoothing i think all parties should experience incompliance.
But since just one of the meeting members saying he has changed his mind I suppose it's Forcing. And interests of this one member was forced.
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