posted 2¾years ago by george
© Copyright: Rita Mulcahy, PMP Exam Prep, Rita's Course in a Book for Passing the PMP Exam, Fifth Edition, RMC Publications Inc. (2005), page 258, question 30
Quality Management | Scope Management
At the end of a project, a project manager determines that the project has added four areas of functionality and three areas of performance. The customer has expressed satisfaction with the project. What does this mean in terms of success of the project?
A. The project was an unqualified success.
B. The project was unsuccessful because it was gold plated
C. The project was unsuccessful because the customer being happy means the would have paid more for the work
D. The project was successful because the team had a chance to learn new areas of functionality and the customer was satisfied.
angel (10months ago):
B, the project was unsuccessful because it was gold plated.
the PMI frowns upon the idea of gold plating. adding changes without the customer's approval. this adds costs to the customer, and most project have difficulty completing even the basic scope of work.
the question did not say if the customer requested for the work or approval was given. assumption is that the customer have no knowledge of the new scope
Illia (2½years ago): the answer was rejected by moderator
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