posted 15½months ago by Illia
© Copyright: Rita Mulcahy, PMP Exam Prep, Rita's Course in a Book for Passing the PMP Exam, Fifth Edition, RMC Publications Inc. (2005), page 82, question 15
Human Resource Management | Process | Project Management | WBS
During the completion of work packages, the sponsor asks the project manager to report on how the project is going. In order to prepare the report, the project manager asks all the team members what percent complete their work is. There is one team member who has been hard to manage from the beginning. In response to being asked what percent complete he is, the team member asks, "Percent complete of what?" Being tired of such comments, the project manager reports to the team member's boss that the team member is not cooperating. Which of the following is likely to be the real problem?
A. The project manager did not get buy-in from the manager for the resources on the project.
B. The project manager did not create an adequate reward system for team members to improve their cooperation.
C. The project manager should have had a meeting with the team member's boss the first time the team member caused trouble.
D. The project manager does not have work packages.
george (15½months ago):
I think it's D. According to the answer given by the team member we understand that the problem is not with this team member, but with the project manager. If the question is "percent complete of what?" - it means that the task(s) given by the PM to team members are not clear. And motivation has nothing to do with it.
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